Since customer’s satisfaction is an important indicator of the success or failure of any organization, the main aim of Customer Service certifications is to make sure that the customer requirements are met in multiple fields such as airline, tourism, hospitality, transportation, vehicle service, and any other customer service organization. This is done through monitoring, documenting, reviewing, and analyzing the products and service to determine whether or not the customer is satisfied and keep up the good quality consistently.
Most Popular ISO Standards:
ISO 9001:2015
Quality Management System (QMS)
ISO 14001:2015
Environmental Management System (EMS)
ISO 45001:2018
Occupational Health & Safety Management System (OHSMS)
Highly Recommended ISO Standards:
ISO 10002:2018
Quality Management – Customer Satisfaction – Guidelines for Complaints Handling in Organizations