Customer Service

Since customer’s satisfaction is an important indicator of the success or failure of any organization, the main aim of Customer Service certifications is to make sure that the customer requirements are met in multiple fields such as airline, tourism, hospitality, transportation, vehicle service, and any other customer service organization. This is done through monitoring, documenting, reviewing, and analyzing the products and service to determine whether or not the customer is satisfied and keep up the good quality consistently.

Most Popular ISO Standards:

• ISO 9001:2015

Quality Management System (QMS)

• ISO 14001:2015

Environmental Management System (EMS)

• ISO 45001:2018

Occupational Health & Safety Management System (OHSMS)

Highly Recommended ISO Standards:

• ISO 10002:2018

Quality Management – Customer Satisfaction – Guidelines for Complaints Handling in Organizations

• ISO 31000:2018

Risk management – Principles and Guidelines

• ISO 27001:2013

Information Security Management System (ISMS)

• ISO/IEC 20000-1:2018

Information Technology – Service Management

• ISO 22301:2019

Business Continuity Management System (BCMS)

• ISO 37001:2016

Anti-Bribery Management System

• ISO 55001:2014

Asset Management System